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Keurig B60

Customer Rating:
I just want to say that i absolutely love this coffee/tea maker, but the only problem i have is that when i received the product i got a 12 count kcup pack when it was stated that there was an 18 pack included. not that big of a deal, just hope they update the product description soon!

LOVE IT

Customer Rating:
I love this machine! Makes great coffee - easy to use! Nothing better that hot, fresh, great coffee on demand!

Keurig Warranty is Only 1 Year

Customer Rating:
I called Keurig Customer Service today and they informed me that they have a "strict" 1-year return policy. I am not comfortable with spending $160/year on new coffee machines. I have had my unit for about a year and unfortunately have been battling with it the last few months following their instructions thinking I simply needed to "de-scale". It didn't work. I did not use this machine very often (about 1 time per week). I spoke to Julie first, then Carrie and was told that Gail Pregiosi (the escalation manager) would call me, but that never happened. I am very disappointed.

Is there a doomsday clock inside the machine?

Customer Rating:
I received the Keurig B60 SE as a gift about 1.5 years ago. The machine worked great at first, then after about 6 months the display menu would go through cycles of each setting over and over until I had to power off and back on. This should have been the first sign that something was seriously wrong. I treated it as a basic computer glitch and decided to power off, unplug, wait a minute, plug in, turn on. Doing these steps from time to time did clear up the strange menu so I thought nothing of it since the machine still brewed normally and never leaked or overheated. Unfortunately my instinct of just a computer glitch was wrong. Today I turned the machine on since I don't need anything automated. When I turned the machine on it made the normal heat up noises after drawing water from the reservoir tank. After a minute or two it shut off completely - while still plugged in and wouldn't turn on again. I touched the top of the machine and it was ~HOT~ (hotter than normal) so I immediately unplugged the machine and removed the water reservoir to avoid leaking all over my kitchen.

I am upset that my coffee maker died. I'm also annoyed after reading other reviews on more than one model that this is more common than the average consumer knows. Let's face it, the machine isn't cheap nor are the K-cups and for such a short life this should last more than 1-2 years. I was hoping more like 4-6 but I see nothing is made well anymore... the saying "You get what you pay for" no longer applies to anything which is a shame. This reminds me of other devices listed to last a lifetime and die after a year or two (eh hem iPods!!!). I'm starting to think that company's have doomsday clocks inside so the warranty expires just before you can get it fixed. Also, a 1 year limited warranty on this device suits it... the company is up front about their product not being lifetime.

No more Keurig for me, my first impression is UN-IMPRESSED... but I will go back to the basic coffee pot that costs a nice $20 - if this dies after a year I won't care so much.

I would not recommend this EVER unless you get a great deal. The 2 stars are for my original enjoyment and how it brewed coffee, but I will not justify anything more than that.

POOR CUSTOMER SERVICE!!

Customer Rating:
This unit worked fine for a month then started making irregular cup sizes of coffee and would shut off when it wasn't suppose to. Attempted to contact Keurig for help. They were too busy to take my call and had to leave call back information. They returned my call three days later outside of the time frame and left a message that if you are still having trouble to call back in and yes again they were too busy to take my call. This went on for a week and a half til I just returned the unit. I am now looking at Cuisinart's K-Cup coffee maker.